AI Chatbots that actually know your business.
Chatref is an AI agent builder that enables businesses to create custom customer service and sales assistants using proprietary data. By indexing sources such as PDFs, live websites, and internal knowledge bases, Chatref leverages advanced models like GPT-4 and Claude 3 to automate workflows. Key Capabilities: Data Integration: Connects directly to unstructured data for high-precision responses. Workflow Automation: Streamlines lead qualification and 24/7 support. High Precision: Utilizes RAG (Retrieval-Augmented Generation) to ensure factual accuracy and reduce hallucinations.
AI Chatbots that actually know your business.
Stop settling for hallucinating bots. Chatref offers 2x higher accuracy than Chatbase, native workflow integrations, and deep PDF intelligence.
Chatref AI Customer Support Demo
This interactive demo showcases Chatref, an AI chatbot platform that uses RAG (Retrieval-Augmented Generation) to provide accurate answers by training on your website URLs, FAQs, and documents. The animation illustrates a conversation with Mike, an AI Agent, explaining that Chatref offers a free plan with 100 messages per month and can be set up in minutes.
Chatref Platform Features & Capabilities
- Playground: A sandbox to test and refine AI agent prompts, model selection (GPT-5, Claude), and temperature settings.
- Knowledge: Upload PDFs, site URLs, and docs to create a RAG-powered knowledge base for your AI chatbot.
- Help menu: Customize the user-facing chat widget interface and suggested conversation starters.
- Deployment: No-code deployment options to embed the AI chatbot on any website or application.
- Settings: Configure bot branding, hex colors, custom icons, and human handoff logic.
- Inbox: Monitor real-time conversations, view AI-generated session summaries, and track user intent.
- Custom actions: Extend bot functionality with custom forms, buttons, and API webhooks for lead capture and CRM sync.
Chatref Features
Explore the powerful features that make Chatref the perfect solution for your business.
The Reality of Basic Support Bots
Why fast-growing teams are
leaving Tidio.
Here’s what support teams tell us when they start looking for a Tidio alternative:
Pricing scales too fast
Chatref uses transparent, usage-based pricing so you can scale your support without skyrocketing monthly bills.
Limited automation depth
Chatref agents use dynamic multi-step reasoning to resolve tickets autonomously rather than just following rigid paths.
Hidden branding costs
Chatref offers full white-labeling on all plans, ensuring your AI always feels like a native part of your brand.
Basic knowledge handling
Chatref uses hierarchical indexing to understand complex docs and code, providing citation-backed answers you can trust.
Can't trigger real actions
Chatref integrates deeply with your API to perform executable workflows and real-time lookups for your users.
Data and Vendor Lock-in
Chatref ensures full data portability and encryption, meaning you own your customer interactions and can export them anytime.
Engineered for teams that
outgrow basic automation.
Standard support tools like **Tidio** often rely on rigid manual decision trees. Lacking deep **knowledge intelligence**, they struggle to resolve complex queries or take real action beyond basic routing.
Chatref is built for **AI support automation**. We combine **document-trained AI** with executable workflows to deliver verified answers and resolve issues autonomously, not just retrieve text.
If you’ve hit the ceiling with Tidio’s basic routing, Chatref is built as your next step.
AI agents, not rules
Move beyond rigid decision trees. Our agents reason through problems dynamically to find the best solution for every user.
Document-trained accuracy
Trust is paramount. Chatref indexes your entire knowledge base to provide clickable citations and ensure zero hallucinations.
Enterprise reliability
Built for scale with SOC2-compliant infrastructure. Deploy across Slack, Intercom, and WhatsApp with 99.9% uptime.
The Bottom Line: Chatref replaces Tidio's manual routing with an autonomous **AI support agent** that actually knows your business.
Feature Snapshot: Chatref vs Tidio
Comparing core capabilities for high-stakes support automation.
| Feature | Tidio | Chatref |
|---|---|---|
| Intelligence & Training | ||
Document training | Simple scraping | Hierarchical Indexing |
AI accuracy & citations | Limited | Source-backed RAG |
Knowledge base capacity | Standard | Unlimited docs & sites |
Technical context (Code/SOPs) | Basic | High-precision |
Multi-language support | Limited | Full (50+ languages) |
| Agents & workflows | ||
AI agents | Static routing | Dynamic reasoning |
Workflow automation | If/Then logic | Executable tools |
Human-handoff rules | Basic routing | Rule-based with context |
Tool / API calls | Limited hooks | Deep API triggers |
Multi-step reasoning | No | Yes |
| Integrations & Channels | ||
Multi-channel coverage | Web/Email | Web, Slack, WhatsApp, CRM |
Website widget | Yes | Yes |
Slack / Teams / WhatsApp | Limited | Robust native apps |
Helpdesk connectors | Limited | Yes (Zendesk, Intercom, etc) |
Zapier / n8n / Webhooks | Yes | Yes |
| Security & developer control | ||
API + developer control | Basic hooks | Full Access & Sandbox |
SSO / SAML | Enterprise only | Available on all plans |
Data region control | No | Yes (EU/US/Global) |
Data portability (Export) | Yes | Full ownership |
| Business model | ||
Pricing at scale | Expensive tiers | Metered & Affordable |
White-labeling | Extra cost | Included |
Seat limits | Per-seat tax | Unlimited seats |
The Chatref Difference
Engineered for automation depth,
not just support routing.
Legacy support bots like Tidio rely on linear "if/then" logic that breaks in complex scenarios. Chatref uses a **layered agentic architecture** where AI agents reason before they answer, executing tools and retrieval to resolve tickets autonomously rather than just quoting text.
Autonomous Agents
Replace Tidio's manual decision trees with AI agents that reason through problems dynamically to find the best resolution without pre-set paths.
Precision RAG Engine
Move beyond simple site scraping. Our engine uses hierarchical indexing and re-ranking to deliver technical answers with zero hallucinations.
Enterprise-grade Control
Maintain full data ownership with SOC2 compliant infrastructure, strict isolation, and multi-region storage-security Tidio can't match.
Behavioral Guardrails
Enforce strict brand safety and tone of voice with granular guardrails that keep your AI on-brand even during complex multi-step interactions.
Chatref Agentic Lifecycle vs. Tidio Static Routing
Ready to upgrade your AI infrastructure?
Join the 500+ teams that switched to Chatref for superior accuracy, deeper automation, and complete data sovereignty.
Free migration assistance for Tidio customers
Stop paying a "success tax" on support.
Legacy platforms like Tidio force you into rigid per-seat tiers and capped AI response limits. As your business grows, your bill scales faster than your revenue.
Chatref is built for high-volume automation. We offer a fair platform fee plus metered usage, meaning you only pay for the resolutions we actually deliver.
Tidio Comparison
Estimated Cost
~$490/mo
Requires Tidio+ or high-volume Lyro quotas
Chatref Solution
Estimated Cost
~$149/mo
Flat platform fee + metered usage
Teams migrating from Tidio to Chatref typically save 35–70% monthly while resolving 3x more tickets.
Engineered for your most
complex workflows.
Generic chatbots fail when they meet high-stakes business scenarios. Chatref provides the **automated workflows** and specialized reasoning required for teams that have outgrown Tidio.
Customer Support Automation
Reduce ticket volume by 40–70% through autonomous resolution.
Move beyond Tidio's manual decision trees. Chatref agents use reasoning to troubleshoot complex issues and manage human handoffs seamlessly.
Technical Documentation Q&A
Help users find precise answers in complex technical docs in seconds.
Our hierarchical indexing understands code snippets and technical hierarchies better than Tidio's standard site scraping.
Ecommerce Support
Increase 24/7 conversions by resolving order and shipping queries.
Deep API integrations allow Chatref to check real-time order status and stock levels, performing actions that static chatbots can't.
Internal Knowledge Agent
Establish one source of truth for HR, SOPs, and company wikis.
Enterprise-grade data controls and SOC2 compliance ensure your sensitive internal data remains secure and isolated.
Lead Qualification
Automatically qualify leads and book meetings directly into your CRM.
Built-in autonomous workflows allow the agent to collect info and schedule calls without requiring manual setup or Zapier hacks.
Dynamic Marketing Bot
Guide users through your funnel with sub-second response times.
Full white-labeling and sub-second performance ensure the AI feels like a native part of your brand, not a third-party widget.
Looking for a specific Tidio migration path?
Talk to an AI architectAutomate support with
human-grade precision.
70%
Auto-Resolution
< 6s
First Response Time
45%
OpEx Reduction
4.9/5
CSAT Score
Zero Hallucinations
Unlike general LLMs, our RAG pipeline only uses your verified knowledge base to answer.
Based on your Return Policy, we accept returns up to 45 days if tags are attached.
Measure Performance
Real-time visibility into deflection rates and automated resolution quality.
Auto-Solved
Customer Sentiment
Go Live in Under 5 Minutes.
No complex training required. Simply connect your existing knowledge base and let our RAG pipeline handle the rest.
Sync Knowledge
One-click connect for Shopify, Notion, or Help Centers. The AI maps your data in seconds.
Define Tone
Set your brand voice and response logic. Customize personality without any code.
Interactive Preview
Test the agent in a secure playground before going live on your site.
Deploy & Embed
One snippet to go live across your website, WhatsApp, and social channels.
Scale Automations
Watch deflection rates climb as the agent handles 70% of routine traffic.
AI Assistant
Active Now
Automated Resolution
72%
+12% vs LYFree 14-day trial • No credit card required
Common Questions.
Still have questions? Chat with our engineering team