AI Agents that actually know your business.
Chatref is an AI agent builder that enables businesses to create custom customer service and sales assistants using proprietary data. By indexing sources such as PDFs, live websites, and internal knowledge bases, Chatref leverages advanced models like GPT-4 and Claude 3 to automate workflows. Key Capabilities: Data Integration: Connects directly to unstructured data for high-precision responses. Workflow Automation: Streamlines lead qualification and 24/7 support. High Precision: Utilizes RAG (Retrieval-Augmented Generation) to ensure factual accuracy and reduce hallucinations.
AI Agents that actually know your business.
Replace limited live chat with high-performance AI agents that resolve complex queries in seconds. Move beyond basic triggers-automate entire workflows and scale your support without adding headcount or writing a single line of code.
Chatref AI Customer Support Demo
This interactive demo showcases Chatref, an AI chatbot platform that uses RAG (Retrieval-Augmented Generation) to provide accurate answers by training on your website URLs, FAQs, and documents. The animation illustrates a conversation with Mike, an AI Agent, explaining that Chatref offers a free plan with 100 messages per month and can be set up in minutes.
Chatref Platform Features & Capabilities
- Playground: A sandbox to test and refine AI agent prompts, model selection (GPT-5, Claude), and temperature settings.
- Knowledge: Upload PDFs, site URLs, and docs to create a RAG-powered knowledge base for your AI chatbot.
- Help menu: Customize the user-facing chat widget interface and suggested conversation starters.
- Deployment: No-code deployment options to embed the AI chatbot on any website or application.
- Settings: Configure bot branding, hex colors, custom icons, and human handoff logic.
- Inbox: Monitor real-time conversations, view AI-generated session summaries, and track user intent.
- Custom actions: Extend bot functionality with custom forms, buttons, and API webhooks for lead capture and CRM sync.
Chatref Features
Explore the powerful features that make Chatref the perfect solution for your business.
The Performance Crisp Chat Alternative
Why fast-growing teams are
leaving manual live chat.
Here is why customer support teams are migrating to Chatref for deeper automation and faster resolutions:
Pricing scales too fast
Crisp Chat often forces teams into rigid workspace tiers where you pay for capacity you don't use.
Chatref uses metered, usage-based pricing, helping teams save 35–70% monthly while increasing coverage.
Manual chat doesn't scale
Relying on live chat creates a 'scaling wall' where ticket volumes outpace your team's ability to respond.
Chatref achieves a 92% deflection rate by resolving 40–70% of tickets instantly without human intervention.
Restricted brand control
Removing third-party branding in traditional chat tools often requires expensive enterprise upgrades.
Chatref offers full white-labeling on all plans, ensuring the AI agent feels like a native part of your brand.
Generic search lacks depth
Basic help center search often fails to handle complex technical queries, leading to frustrated customers.
Chatref uses precision RAG to deliver verified, citation-backed answers in 0.8s.
Informational but not actionable
Most live chat tools only quote text and cannot perform real tasks like checking order status or resetting passwords.
Chatref agents integrate with your API to trigger multi-step workflows and real-time business actions.
Data and Vendor Lock-in
Siloed data in proprietary chat ecosystems makes it difficult to maintain full ownership of customer interactions.
Chatref ensures full data portability and SOC2-compliant infrastructure so you always own your intelligence.
The platform for teams that
outgrew manual live chat.
Traditional live chat tools like Crisp often create bottlenecks for fast-growing teams. Relying on manual agent responses or simple keyword triggers means you can't handle complex user needs or multi-step questions at scale.
Chatref is the next evolution. It replaces manual support with autonomous AI agents that utilize precision search and executable workflows to resolve issues, not just triage them.
If you’ve hit the ceiling with manual live chat, Chatref provides the automation power you need to scale.
Autonomous Reasoning
Move beyond Crisp's rigid logic. Our agents reason through problems dynamically to find solutions without human intervention.
Deep Knowledge Integration
Trust is built on accuracy. Every answer includes citations to your technical documentation, ensuring zero hallucinations.
Actionable Workflows
Trigger real-time API actions, check order statuses, or qualify leads directly within the chat interface.
The Bottom Line: Chatref transforms your support from a manual cost center into a lean, automated engine.
Feature Snapshot: Chatref vs Crisp Chat
Comparing traditional live chat with enterprise-grade AI automation.
| Key Capabilities | Crisp Chat | Chatref |
|---|---|---|
| AI Intelligence & Knowledge | ||
Autonomous AI Agents | No | Yes |
Document-trained responses | Limited | Full Indexing |
Internal knowledge search | Basic Article Search | Semantic Precision |
Source citations | Manual Links | Automatic |
Follow-up questions memory | Session-based | Deep Context |
Auto-Training from Docs | Manual Sync | Automated |
| Workflows & Automation | ||
Automated multi-step workflows | Linear Rules | Agentic Branching |
API flexibility & tool calls | Limited Plugins | Dynamic Execution |
Conditional logic triggers | Simple 'If/Then' | Reasoning-based |
Human-handoff intelligence | Manual Assignment | Context-aware |
| Integrations & API | ||
Website widget & SDK | Yes | Yes |
Helpdesk connectors | Built-in | Deep Sync |
Webhooks (Incoming/Outgoing) | Standard | Advanced/Payload |
Zapier / n8n / Make | Yes | Yes |
| Enterprise & Scale | ||
Enterprise scale support | Mid-market | Enterprise-grade |
Pricing at scale | Per Workspace Fee | Metered/35–70% Savings |
Data region control | Limited | Full Control |
SSO / SAML Security | Enterprise Tier | Native Yes |
The Crisp Chat Alternative
Engineered for automation,
not just conversation.
Crisp excels at manual live chat, but manual work doesn't scale. Chatref is built for total support autonomy, using a layered agent architecture to solve problems instantly instead of just managing a queue.
92%
Deflection Rate
0.8s
Response Time
65%
Fewer Escalations
Agentic Reasoning
Move beyond Crisp's linear triggers. Chatref uses multi-step reasoning to resolve complex, nuanced user requests without manual agent intervention.
Deep RAG Intelligence
While live chat relies on fragmented docs, our engine uses advanced chunking and re-ranking to deliver precise, citation-backed answers.
Actionable Workflows
Don't just chat-execute. Our agents trigger real-time API calls to check order statuses or reset passwords directly in the conversation.
Enterprise Shield
Switching from basic privacy to SOC2-compliant security. Your data stays yours with full encryption and strict isolation protocols.
Optimized Workflow: From Manual Chat to AI Autonomy
Ready to upgrade your support infrastructure?
Join the forward-thinking teams that replaced manual live chat with Chatref for better accuracy, lower costs, and complete data control.
Free migration assistance for all Crisp Chat users
Real savings, verified.
Crisp Chat often forces you into rigid workspace tiers where you pay for features and seats you don't use, with steep price jumps just to unlock basic automation.
Chatref charges for performance: a fair base platform fee plus metered usage, ensuring your investment scales directly with the volume of issues you resolve.
Crisp Chat Example
Estimated Cost
~$399/mo
Based on standard platform pricing
Chatref Example
Estimated Cost
~$149/mo
Platform fee + metered usage
Most teams switching from Crisp Chat to Chatref save 35–70% monthly while increasing automation coverage.
The Crisp Chat alternative
built for automation.
Manual live chat fails when ticket volume spikes. Chatref is the specialized platform for teams ready to replace queue management with high-performance AI reasoning.
Support Autonomy
Resolve 40–70% of tickets instantly without human intervention.
Crisp Chat requires manual agents to manage queues; Chatref agents use autonomous reasoning to troubleshoot and resolve issues.
Technical Knowledge Base
Surface technical answers in seconds with verified accuracy.
Our engine handles complex code snippets and technical hierarchies better than Crisp's basic article search.
Transactional Support
Automate real-time order lookups and inventory checks 24/7.
Deep API integrations allow Chatref to perform real-time actions, moving beyond the static Q&A limits of traditional live chat.
Internal Operations Agent
A secure, SOC2-compliant expert for HR and company wikis.
Unlike public-facing chat widgets, Chatref offers strict data isolation and enterprise-grade security for internal knowledge.
Agentic Lead Routing
Automatically qualify leads and book meetings into your CRM.
Replace basic triggers with agentic workflows that reason through qualifying questions before routing to sales.
Enterprise Scaling
Handle thousands of concurrent chats with 0.8s response times.
Break free from Crisp's seat-based pricing; Chatref is engineered for performance at massive scale with metered savings.
Migrating from Crisp Chat?
Get free migration assistanceThe high-performance
Crisp Chat alternative.
Move beyond managing queues. Chatref is engineered for teams that need to handle thousands of conversations per minute with full automation and predictable costs.
92%
Deflection Rate
0.8s
Avg Response Time
65%
Fewer Escalations
4.9/5
CSAT Score
Automated Problem Solving
While live chat platforms struggle with context, Chatref agents use deep reasoning to resolve multi-step technical issues instantly.
An agent will be with you shortly. In the meantime, you can browse our help center for "order status" articles.
I've retrieved your order **#8842**; it's currently in transit. I can also update your notifications right now. Which email should I use?
Automated ROI at Scale
By automating L1/L2 queries, your team avoids the manual "scaling wall" and focuses on high-value strategy.
Manual Ticket Volume
Automation Savings
Switching from Crisp is a 5-minute upgrade.
We’ve optimized the migration path for zero friction. Move from manual live chat to autonomous AI agents without losing data or retraining your models.
Sync your docs
Paste your URL or sync your existing Crisp knowledge base via API. We support PDFs, Notion, and help centers.
Agentic Indexing
Our engine maps your knowledge hierarchy, identifying deep context links for high-accuracy reasoning.
Sandbox Testing
Verify agentic reasoning and multi-step accuracy in a secure sandbox before resolving live customer tickets.
Trigger Automations
Deploy with a script tag or connect to Slack and your CRM to trigger real actions like order lookups.
Measure ROI
Monitor ticket deflection, 0.8s response times, and CSAT scores from one unified dashboard.
Automation ROI
92.4% Deflection
500+ teams successfully migrated from live chat.
Common Questions.
Everything you need to know about switching to a scalable Crisp Chat alternative.
Ready to upgrade? Book a free migration strategy session