AI Chatbots that actually know your business.
Chatref is an AI agent builder that enables businesses to create custom customer service and sales assistants using proprietary data. By indexing sources such as PDFs, live websites, and internal knowledge bases, Chatref leverages advanced models like GPT-4 and Claude 3 to automate workflows. Key Capabilities: Data Integration: Connects directly to unstructured data for high-precision responses. Workflow Automation: Streamlines lead qualification and 24/7 support. High Precision: Utilizes RAG (Retrieval-Augmented Generation) to ensure factual accuracy and reduce hallucinations.
AI Chatbots that actually know your business.
Stop settling for hallucinating bots. Chatref offers 2x higher accuracy than Chatbase, native workflow integrations, and deep PDF intelligence.
Chatref AI Customer Support Demo
This interactive demo showcases Chatref, an AI chatbot platform that uses RAG (Retrieval-Augmented Generation) to provide accurate answers by training on your website URLs, FAQs, and documents. The animation illustrates a conversation with Mike, an AI Agent, explaining that Chatref offers a free plan with 100 messages per month and can be set up in minutes.
Chatref Platform Features & Capabilities
- Playground: A sandbox to test and refine AI agent prompts, model selection (GPT-5, Claude), and temperature settings.
- Knowledge: Upload PDFs, site URLs, and docs to create a RAG-powered knowledge base for your AI chatbot.
- Help menu: Customize the user-facing chat widget interface and suggested conversation starters.
- Deployment: No-code deployment options to embed the AI chatbot on any website or application.
- Settings: Configure bot branding, hex colors, custom icons, and human handoff logic.
- Inbox: Monitor real-time conversations, view AI-generated session summaries, and track user intent.
- Custom actions: Extend bot functionality with custom forms, buttons, and API webhooks for lead capture and CRM sync.
Chatref Features
Explore the powerful features that make Chatref the perfect solution for your business.
The Reality of Generic AI Wrappers
Why fast-growing teams are
leaving Chatbase.
Here’s what teams tell us when they start looking for a Chatbase alternative:
Pricing scales too fast
As usage grows, Chatbase quickly becomes expensive per message, forcing teams to throttle support or cut back on automation.
Chatref uses transparent usage-based pricing, so you can scale without surprise overages.
Outgrew basic chatbots
Chatbase is great for simple FAQs, but fast-moving teams quickly realize they have outgrew basic chatbots that can't reason.
Chatref gives you full control over prompt logic and retrieval, so you can handle complex customer queries.
Locked into Chatbase branding
Removing the 'Powered by Chatbase' label costs extra, making your support channel look like a third-party ad.
Chatref offers full white-labeling on all plans, so your AI always looks and feels like your brand.
Answers aren't accurate enough
Chatbase struggles with complex queries, often mixing up similar help articles which leads to frustrated customers.
Chatref uses advanced RAG with citation-backed answers, so users can trust the information they receive.
Can't trigger real actions
Chatbase is primarily informational. It’s hard to make it perform actions like checking order status or resetting passwords.
Chatref integrates deeply with your API to perform real-time actions and lookups for users.
Data and Vendor Lock-in
Relying on platforms that don't offer full data portability or local-first control creates a risky dependency.
Chatref offers full data portability, so you own your customer interactions and can export them anytime.
The platform for teams that
outgrew basic chatbots.
Basic docs chatbots often fail because they rely on simple FAQ matching. Lacking true reasoning or workflow capabilities, they can't handle complex user needs or multi-step questions.
Chatref is different. It combines autonomous AI agents with precision search and executable workflows to deliver verified answers and take action, not just retrieve text.
If you’ve hit the ceiling with Chatbase or other FAQ bots, Chatref is built as your next step.
AI agents, not rules
Move beyond rigid decision trees. Our agents reason through problems dynamically to find the best solution.
Accurate answers with citations
Trust is paramount. Every answer includes clickable citations to your source material, ensuring zero hallucinations.
Plug into your support stack
Seamlessly deploy on Slack, email, Intercom, WhatsApp, and more-wherever your users are.
The Bottom Line: Chatref combines the ease of no-code setup with the power of a custom-built LLM infrastructure.
Feature Snapshot: Chatref vs Chatbase
Detailed comparison of core capabilities.
| Feature | Chatbase | Chatref |
|---|---|---|
| Core product | ||
Data sources (site + docs) | Yes | Yes |
Multiple knowledge bases | Yes | Yes |
Source citations | Yes | Yes |
Follow-up questions memory | Yes | Yes |
Multi-language support | Yes | Yes |
| Agents & workflows | ||
Custom system prompts | Yes | Yes |
Multi-step workflows | No | Yes |
Tool / API calls | No | Yes |
Conditional logic | No | Yes |
Human-handoff rules | Limited | Yes |
| Integrations | ||
Website widget | Yes | Yes |
WhatsApp / SMS | Yes | Yes |
Slack / Teams | Yes | Yes |
Helpdesk connectors | Limited | Yes |
Webhooks | Yes | Yes |
Zapier / n8n | Yes | Yes |
| Analytics | ||
Conversation analytics | Yes | Yes |
Unanswered questions report | Yes | Yes |
Feedback loop (thumbs up/down) | Yes | Yes |
Retraining suggestions | No | Yes |
| Security & control | ||
Data region control | Enterprise | Yes |
SSO / SAML | Enterprise | Yes |
Role-based access | Yes | Yes |
Data export | Yes | Yes |
The Chatref Difference
Engineered for scale,
not just for experiments.
Classic doc-bots struggle with context. They retrieve text and summarize it-blindly. Chatref uses a layered architecture where agents reason before they answer, orchestrating tools and retrieval to solve problems, not just recite FAQs.
Agent Orchestration
Don't settle for single-turn replies. Run multiple tools, rules, and actions inside one conversation to resolve complex user requests automatically.
Robust RAG Engine
We don't just 'search.' Our engine handles smart chunking, re-ranking, and precise citation control to deliver answers you can trust.
Enterprise-grade Security
Your data stays yours. We offer full encryption, strict isolation, and complete data ownership with SOC2 compliant infrastructure.
Safe Guardrails
Keep your brand safe. Define banned topics, control output tone, and enforce strict behavioral rules with our granular guardrails system.
Typical Chatref Request Lifecycle
Ready to upgrade your AI infrastructure?
Join the 500+ companies that switched to Chatref for better accuracy, lower costs, and complete data control.
Free migration assistance for Chatbase users
Real savings, verified.
Chatbase forces you into rigid tiers where you often pay for capacity you don't use, with steep price jumps just to add a single feature.
Chatref charges differently: a fair base platform fee plus metered usage, ensuring you only pay for the value you actually receive.
Chatbase Example
Estimated Cost
~$399/mo
Requires "Unlimited" or high-tier plan
Chatref Example
Estimated Cost
~$149/mo
Platform fee + metered usage
Most teams switching from Chatbase to Chatref save 35–70% monthly while increasing coverage.
Engineered for your
specific workflow.
Generic chatbots fail when they meet complex scenarios. Chatref is built with the specialized reasoning required for high-stakes business functions.
Customer Support Automation
Reduce ticket volume by 40–70% through autonomous resolution.
Chatref agents don't just quote docs; they use logic to troubleshoot issues and handle human handoffs seamlessly.
Documentation Q&A
Help developers find technical answers in seconds, not minutes.
Our hierarchical indexing understands code snippets and complex technical hierarchies better than standard vector search.
Ecommerce Support
Increase conversion by answering product and shipping FAQs 24/7.
Deep API integrations allow Chatref to check order status and stock levels in real-time, moving beyond static Q&A.
Internal Knowledge Agent
One source of truth for HR, SOPs, and company wikis.
Enterprise-grade data controls and SOC2 compliance ensure your sensitive internal data stays private and secure.
Lead Qualification
Qualify and route leads to your sales team automatically.
Built-in workflows allow the agent to collect contact info and book meetings directly into your CRM or Calendar.
Website Chatbot
Drive engagement and guide users through your marketing funnel.
Total white-label control and sub-second response times ensure the bot feels like a native part of your brand.
Don't see your use case?
Talk to an AI architectReal results from
real-world complexity.
92%
Deflection Rate
0.8s
Avg Response Time
65%
Fewer Escalations
4.9/5
CSAT Score
Higher Answer Accuracy
Generic wrappers often hallucinate on complex queries. Chatref uses multi-step reasoning to verify facts before responding.
Based on the documentation, you can configure webhooks in your dashboard settings. Here is a link to the general webhook guide...
According to the v3 API Docs, automatic retries for 5xx errors are enabled by default with exponential backoff. To customize this, use the `retry_config` object in your webhook payload:
Lower Cost & Improved CSAT
By resolving L1/L2 queries instantly, your team focuses on high-value work, driving down costs while improving customer happiness.
Support Ticket Volume
Customer Satisfaction (CSAT)
Switching is a 5-minute upgrade.
We’ve optimized the migration path to be zero-friction. No retraining, no data loss, just better intelligence.
Import site or docs
Paste your URL or sync Chatbase data via API. We support PDFs, Notion, and help centers.
Auto-index
Our agentic engine maps your knowledge hierarchy and identifies key context links.
Test internally
Use the built-in sandbox to verify reasoning and accuracy before going live.
Embed + automate
Deploy with a single script tag or connect to Slack, WhatsApp, and your CRM.
Track analytics
Monitor ROI, ticket deflection, and user satisfaction from one dashboard.
Deflection Rate
84.2%
3,400+ data sources migrated this month.
Common Questions.
Still have questions? Chat with our engineering team