AI Chatbots that actually know your business.
Chatref is an AI agent builder that enables businesses to create custom customer service and sales assistants using proprietary data. By indexing sources such as PDFs, live websites, and internal knowledge bases, Chatref leverages advanced models like GPT-4 and Claude 3 to automate workflows. Key Capabilities: Data Integration: Connects directly to unstructured data for high-precision responses. Workflow Automation: Streamlines lead qualification and 24/7 support. High Precision: Utilizes RAG (Retrieval-Augmented Generation) to ensure factual accuracy and reduce hallucinations.
AI Chatbots that actually know your business.
Stop settling for hallucinating bots. Chatref offers 2x higher accuracy than Chatbase, native workflow integrations, and deep PDF intelligence.
Chatref AI Customer Support Demo
This interactive demo showcases Chatref, an AI chatbot platform that uses RAG (Retrieval-Augmented Generation) to provide accurate answers by training on your website URLs, FAQs, and documents. The animation illustrates a conversation with Mike, an AI Agent, explaining that Chatref offers a free plan with 100 messages per month and can be set up in minutes.
Chatref Platform Features & Capabilities
- Playground: A sandbox to test and refine AI agent prompts, model selection (GPT-5, Claude), and temperature settings.
- Knowledge: Upload PDFs, site URLs, and docs to create a RAG-powered knowledge base for your AI chatbot.
- Help menu: Customize the user-facing chat widget interface and suggested conversation starters.
- Deployment: No-code deployment options to embed the AI chatbot on any website or application.
- Settings: Configure bot branding, hex colors, custom icons, and human handoff logic.
- Inbox: Monitor real-time conversations, view AI-generated session summaries, and track user intent.
- Custom actions: Extend bot functionality with custom forms, buttons, and API webhooks for lead capture and CRM sync.
Chatref Features
Explore the powerful features that make Chatref the perfect solution for your business.
The Reality of Generic AI Wrappers
Why fast-growing teams are
leaving Chatbase.
Here’s what teams tell us when they start looking for a Chatbase alternative:
Pricing scales too fast
As usage grows, Chatbase quickly becomes expensive per message, forcing teams to throttle support or cut back on automation.
Chatref uses transparent usage-based pricing, so you can scale without surprise overages.
Outgrew basic chatbots
Chatbase is great for simple FAQs, but fast-moving teams quickly realize they have outgrew basic chatbots that can't reason.
Chatref gives you full control over prompt logic and retrieval, so you can handle complex customer queries.
Locked into Chatbase branding
Removing the 'Powered by Chatbase' label costs extra, making your support channel look like a third-party ad.
Chatref offers full white-labeling on all plans, so your AI always looks and feels like your brand.
Answers aren't accurate enough
Chatbase struggles with complex queries, often mixing up similar help articles which leads to frustrated customers.
Chatref uses advanced RAG with citation-backed answers, so users can trust the information they receive.
Can't trigger real actions
Chatbase is primarily informational. It’s hard to make it perform actions like checking order status or resetting passwords.
Chatref integrates deeply with your API to perform real-time actions and lookups for users.
Data and Vendor Lock-in
Relying on platforms that don't offer full data portability or local-first control creates a risky dependency.
Chatref offers full data portability, so you own your customer interactions and can export them anytime.
The platform for teams that
outgrew complex node-builders.
Manual node-based builders often become a maintenance nightmare. When you have to wire every single response, your team spends more time debugging flowcharts than helping customers.
Chatref is engineered for **scale and speed**. We replace rigid decision trees with autonomous AI agents that reason through business logic and execute multi-step workflows without a single line of code.
If you’ve hit the ceiling with Botpress's complex maintenance, Chatref is your 5-minute upgrade to production-ready intelligence.
Autonomous Reasoning
Replace complex "if/then" nodes with agents that reason before they answer, orchestrating tools to solve problems natively.
99.9% Accuracy Rate
Ditch hallucination-prone flows. Every agentic response is backed by hierarchical RAG and clickable citations.
Zero Maintenance Scaling
While flows break when docs change, our engine auto-indexes and updates knowledge hierarchies instantly without manual retraining.
35–70% Monthly Savings
Switching from rigid enterprise tiers to our usage-based model allows you to scale message volume without the success tax.
The Bottom Line: Chatref offers the reasoning depth of a custom-built solution with the speed of a 5-minute setup.
Feature Snapshot: Chatref vs Botpress
Detailed comparison of core capabilities for scaling teams.
| Feature | Botpress | Chatref |
|---|---|---|
| AI Automation & Logic | ||
Logic Building | Manual Node-Wiring | Agentic Reasoning |
Conversation Flow | Static Flowcharts | Dynamic Logic |
Multi-step Workflows | Requires JS Hooks | Native No-code |
Conditional Routing | Complex Setup | Natural Language |
Tool / API Calls | Manual Webhooks | Deep Native Sync |
| Knowledge & Training | ||
Data Training | Manual Vector Setup | One-Click Indexing |
RAG Precision | Basic Keyword Match | Hierarchical RAG |
Auto-Retraining | Manual Refresh | Instant Knowledge Sync |
Source Citations | Basic Links | Verified Citations |
| Deployment & Scale | ||
Setup Speed | Weeks to Months | Minutes to Hours |
Maintenance Effort | High (Node updates) | Low (Self-learning) |
Pricing Model | Rigid Tiers | Usage-based ROI |
Multi-language | Node-by-node | 90+ Languages Native |
| Integrations & Support | ||
Omnichannel Sync | Manual Config | Universal Sync |
Human Handoff | Complex Logic | Seamless Native |
White-labeling | Expensive Add-on | Included Native |
Helpdesk Connectors | Limited | Full Native Suite |
| Enterprise Security | ||
Data Region Control | Limited | Full Control |
SOC2 Compliance | Tier-dependent | Standardized |
Data Export | Yes | Full Portability |
The Botpress Alternative
Engineered for scale,
not maintenance hell.
Legacy no-code chatbot platforms force you to wire every single response node. Chatref uses a Reasoning-First architecture where agents understand your entire knowledge hierarchy instantly, eliminating the need for constant flow maintenance.
Autonomous Orchestration
Ditch complex node-wiring. Our agents use dynamic reasoning to execute multi-step workflows and resolve requests without manual flowcharts.
Hierarchical RAG Engine
Unlike standard vector search, our engine handles smart re-ranking and precise citation control for 99.9% accuracy.
Production Stability
Built for high-volume support environments handling thousands of concurrent conversations with sub-second latency.
Sovereign Data Control
Full encryption and SOC2 compliance ensure your training data remains yours, with complete data portability.
92%
Ticket Deflection
0.8s
Response Time
SOC2
Enterprise Ready
Chatref Lifecycle: Intelligence over manual flows.
Outgrown Botpress complexity?
Join 500+ teams that traded manual node-wiring for autonomous AI agents that handle scale without the setup friction.
Free migration assistance for Botpress users
Real savings, optimized for ROI.
Botpress pricing can quickly spiral with "incoming message" fees and complex workspace tiers that penalize your growth.
Chatref is the **Botpress alternative** built for predictability: a flat platform fee plus metered usage, ensuring your costs stay proportional to the value you receive.
Botpress Example
Estimated Monthly Cost
~$495/mo
Based on standard volume + AI Task credits
Chatref Example
Estimated Monthly Cost
~$149/mo
Platform fee + transparent metered usage
Teams migrating from Botpress save an average of 35–70% monthly.
No success tax. No rigid tiers. Just better automation.
Engineered for
production-grade scale.
Generic node-based builders become maintenance nightmares at scale. Chatref is built with agentic reasoning to solve high-stakes business problems without the setup friction.
Support Ticket Resolution
Resolve 40–70% of tickets autonomously, reducing overhead.
Stop wiring nodes for every edge case. Our agents use reasoning to troubleshoot complex issues and manage human handoffs natively.
Developer Documentation
Deliver precise technical answers in sub-second response times.
Outperform standard vector search with hierarchical indexing that understands code snippets and complex technical documentation structures.
Action-Oriented Ecommerce
Check order status and stock levels directly through AI.
Move beyond static Q&A. Deep API integrations allow agents to perform real-time lookups without writing custom JavaScript hooks.
Enterprise Knowledge Base
A single, secure source of truth for HR and internal SOPs.
Avoid data lock-in. Get SOC2-compliant security and granular data controls that keep your company's sensitive wiki private and protected.
Lead Gen & Qualification
Identify high-value leads and book meetings 24/7.
Native workflows allow agents to qualify leads and trigger CRM actions directly-functionality that generic chatbots simply cannot replicate.
White-Label Brand Agent
An AI that looks and feels like a native part of your brand.
Total white-label control and no 'Powered by' tags. Ensure every customer interaction feels like a premium, on-brand experience.
Outgrown your current setup?
Consult with an AI architectProduction-grade results for
high-volume teams.
Teams switching from legacy node-based builders to Chatref see an immediate lift in accuracy and a massive reduction in maintenance overhead.
92%
Automated Resolution
0.8s
Avg Response Speed
65%
Support Overhead
4.9/5
User CSAT Score
Autonomous Reasoning vs. Manual Flows
Botpress requires manual "wiring" for every path. Chatref agents reason across your data to solve issues they weren't explicitly "flowed" for.
Fallback triggered: "I don't have a specific flow for bulk updates. Would you like to talk to a human?"
Yes, you can use the `/v4/metadata/bulk` endpoint. Note that the sandbox limits bulk operations to 50 records per request.
Rapid ROI & Zero Maintenance
While Botpress demands constant flow updates, Chatref auto-indexes new data, ensuring your ROI keeps climbing without manual work.
Manual Maintenance
Deployment Speed
Switching is a 5-minute upgrade.
We’ve optimized the migration path to be zero-friction. Ditch the complex flowcharts for autonomous agents that learn your business in minutes.
Import Botpress data
Paste your URL or sync existing Botpress projects via API. We natively support PDFs, Notion, and complex help centers.
Agentic Auto-indexing
Ditch manual node-wiring. Our engine maps your knowledge hierarchy and identifies key context links automatically.
Verify Reasoning
Use the built-in sandbox to test agentic reasoning and accuracy before going live-no complex flowchart debugging.
Deploy & Automate
Embed with one script or connect to Slack, WhatsApp, and your CRM to trigger real-world actions.
Measure ROI
Track ticket deflection, automated resolution rates, and user satisfaction from a single dashboard.
Ticket Deflection
92.4%
3,400+ projects migrated from Botpress this month.
Common Questions.
Still have questions? Chat with our AI engineering team